任职资格Qualifications: 大学本科学历,国际贸易,经贸英语专业为佳; Bachelor degree, major in International trade, business English is preferred. Product knowledge, if possible. 具备产品知识(如有可能的话); At least two years work in customer services environment.至少两年的客服工作经验; Good Microsoft Office applications skill. 能熟练使用办公软件; Ability to speak fluent English with written English at CET6rating or better preferred. 英语口语流利,书面英语达到 CET6 或更高水平者优先; Strong interpersonal, well verse in coordinating/organizing skill with good problem-solving mind set needed. 需要有较强的人际交往能力、良好的协调/组织能力和解决问题的能力; Customer orientated and committed to achieve goals given. 以客户为本,致力于实现既定目标; Fast learner, hardworking and an open-minded person.学习能力强,工作努力和思想开阔
岗位职责Duty: 建立和维护客户档案; Create and maintain customer profiles. 为备件RFQ提供报价并处理销售订单; Provide quotations for spare part RFQ and process sales orders. 管理客户订单,从接单到订单收款; Manage customer orders from order receiving until payment collection. 组织召开维修投入会议,确保所有部门了解并符合客户的要求; Conduct the repair input meeting and ensure all departments understand and conform to the customer requirements. 准备维修报价单和证明文件供客户批准; prepare repair price quotation and supporting documents for customer approval. 维护相关的销售订单文件和记录; Maintain relevant sales order documentations and records. 管理客户沟通,为客户提供每日/每周的工作状态报告,并与相关部门联系,解决客户的问题; Manage customer communications, provide daily/weekly work status report for customers, and liaise with relevant departments to resolve customer issues. 报告客户投诉/反馈,并与相关部门协调,采取纠正/预防措施和客户回应; Report customer complaints/feedback and coordinate with relevant departments for corrective/preventive actions and customer response. 协助部门经理做好客户接待,提供客户设施参观服务; Accommodate customer facility visits. 通过电话或电子邮件提供AOG回复; Provide AOG response by telephone or email. 协助财务部进行信用评估和督促客户履行合同条款支付责任; Assist Finance Department in credit evaluation and payment collection. 对各客户进行客户满意度调查; Conduct customer satisfaction survey of respective accounts. 协助直接主管和部门主管进行业务改进活动和其他分配的任务; Assist direct supervisor and department head in business improvement activities and other assigned tasks. 工作态度Attitude: 强烈的团队意识Team building; 富有责任心和纪律性Responsibility and discipline; 有强烈的学习意识并勇于探索新知;Willing to learn and explore new knowledge.